At Allied Aged Care we take pride in the superior clinical and administrative systems we have implemented, especially our assessments and subsequent treatments. We are also immensely proud of how well we take care of our clients, team members and the organizations we serve.
Passionate About Helping
Allied Aged Care regularly updates our systems to ensure that we remain in full compliance with all regulators, including:
Adhering to Clinical Processes
In all cases Allied Aged Care adheres to the following clinical process
Our therapists can see clients in nursing homes, clinics, gyms, pools, private homes, and telehealth after we receive:
Development & Training
Our team regularly attends professional development and training in all aspects of Private Practice, aged care, and allied health. They regularly have mentoring, supervision, debriefing, case studies, reviews of evidence, and both internal and external trainings.
We check in regularly with our team through regional meetings, and when possible conduct onsite meetings with the entire team or the appropriate team members. We regularly seek feedback and also meet with the organisations we work with.
We also have a dedicated Facility Liaison team for our Residential Aged Care clients (like an aged care concierge) where any non-clinical matters are discussed (i.e. billing, HR, latest aged care changes, etc). One of our friendly Facility Liaison team members will follow up on every enquiry the same day and arrange for the right person on our team to get back to you with whatever you need.
We have a feedback and complaints management process in place both internally and externally for our clients and team members to use. We greatly appreciate all feedback as we continuously seek to improve our organisation and service.
In all cases when we receive feedback, we will aim to: